ITSM and DevOps
A battle for relevance continues...
Granted any process or methodology can become weaponized into a tool of business prevention. Unfortunately, in my experience #ITSM fits that bill too often. While there are some good elements of ITSM, going on ice fo
I came across this information while doing some DevOps related research:
Last year’s Future of ITSM Survey 2019 showed that just six percent of respondents said ITSM staff were fully involved in their firms’ DevOps activities and ambitions. If that is a puzzlingly low number, even more puzzling it that this represented a drop on the 13 percent who were involved in 2017. The proportion of ITSM practitioners who described themselves as partially involved slipped from 40 percent to 27 percent over the same period. Just over a quarter said they didn’t know, or that the question wasn’t applicable, while three percent were compelled to ask, “What’s DevOps?”
While I know some say ITSM and DevOps can work together, the agility of DevOps, DevSecOps, and other more cloud-focused methodologies makes me question why somebody would want to do that.